We booked a room for Friday, August 14, 2020. It makes me feel good every time someone says 'thank you'.My husband and I decided to go away for the evening for our wedding anniversary back to the Valley Forge Casino Resort where we got married 2 years before. What I enjoy most is seeing people win a jackpot, for some people that can be $100 for others several thousand, but it is always exciting to see the look on their faces when they are having a great time and winning too. The hardest part of the job for me is the slow periods, I need interaction with guests and other team members to feel challenged and useful. We have a very diverse group of employees so that there is always something to learn from each other. Placing an emphasis on warmth and developing relationships is what makes us successful. The property is not a big flashy mega-casino, so we have to do more with less. It's important that all the various departments support each other to ensure that our guests are made to feel at home.

As in any hospitality environment, showing people that you care and have an understanding of what it is that motivates them makes my job interesting every day. My day is spent caring for and assisting casino players be it in person, on the phone, text or email. Again, the casino is in an area where middle class and above live. These people would harass employees and they were okay by security to stay on property. I felt very unsafe a lot of the time because we would have sketchy or irate guests, and they did nothing about it. A lot of the management there have been there less than 2 years.

There are some day one people and ones that have been there for a lot of years. Because of this, as mentioned earlier, we had high turn over. I tried to make it work but it never improved. My time there was short for a lot of reasons. Can’t get much help for things you have questions about because a lot of people here are not helpful, don’t know what they’re even doing or hesitate to help you. You have no work/life balance whatsoever especially if your department is open 24/7. People that they can find and that they hire, are very inexperienced and lack the skills needed for their position.

Expect to work all the time to make up for the lack of staffing. And being that it’s in a location that a lot of the ppl live, work for big companies, self employed, etc. It’s also difficult because turn over is extremely high here. It’s always a stressful and chaotic environment because of this.

Valley forge casino security